Do I need a paid plan for Sales Navigator support?

Sales Navigator support is part of the AddToCRM Pro plan and requires your own Sales Navigator subscription from LinkedIn.

Will AddToCRM message people or take actions as me?

No. Lookups are read-only and only happen for leads you actually view — AddToCRM never sends messages, makes connection requests, or takes any action as you.

Is using a third-party tool allowed by LinkedIn?

Third-party tools aren’t endorsed by LinkedIn, and using any external tool with your account is at your discretion. We keep usage deliberately light — read-only, cached, and capped per day. See our Terms of Service.

Is there a limit on lookups?

There’s a daily limit on brand-new lead lookups to keep usage human-scale. Already-resolved leads are cached and don’t count toward it.

What about LinkedIn conversation sync?

If you also enable LinkedIn conversation sync (a separate, optional feature), the same connection is used to read your own LinkedIn messages with contacts you choose, so they can be saved to your CRM. You can pause or turn it off anytime without disconnecting.

How Sales Navigator Support Works

Why a connection is needed

Sales Navigator pages identify people with an encrypted ID instead of their public LinkedIn profile address. Decoding that ID into a real profile requires a signed-in LinkedIn account — so AddToCRM uses your ownLinkedIn session, held securely server-side, to look up the lead you’re already viewing. The extension itself never reads or changes anything on the Sales Navigator page.

Each lead only ever needs one lookup: results are cached, so most leads you open resolve instantly with no LinkedIn activity at all.

Connecting takes ~30 seconds, once

1
On any Sales Navigator lead page, open the AddToCRM panel and click Connect LinkedIn.
2
A secure connect page opens in a new tab. Sign in with your LinkedIn email and password.
3
If LinkedIn asks for a verification code, CAPTCHA, or app confirmation, complete it on the same page.
4
Done — return to your Sales Navigator tab and the panel picks up where you left off.

Your password never touches AddToCRM

Your password goes directly to Unipile, the secure connection service we partner with (see our Privacy Policy) — AddToCRM never sees or stores it. The connection is long-lived, so you’ll rarely need to reconnect; if you change your LinkedIn password or enable two-factor authentication, the panel will simply ask you to reconnect.

About the “new sign-in” email from LinkedIn

It’s expected — nothing to worry about

Right after you connect, LinkedIn emails you about a new sign-in — that’s the managed session you just created, signing in from a secure server. You’ll see the session listed in your LinkedIn settings; ending it there (or changing your password) disconnects AddToCRM until you reconnect.

Disconnecting

You can disconnect anytime from dashboard settings (Sales Navigator connection → Disconnect). This ends the managed session immediately. Ending the session from your LinkedIn settings page works too.

How Sales Navigator support works

Why a connection is needed

Connecting takes ~30 seconds, once

Disconnecting

Common questions

Start saving time and closing more deals.